Reference

How We Protect Your Account and Payment Information

When you open an account with lunatogel176 and deposit through DANA, OVO, GoPay or QRIS, we keep your personal data secure and transparent.

Clear data collection rulesSecure payment processingYour access and control rights
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lunatogel176 How We Protect Your Account and Payment Information
REACH OUT ANYTIME

How to Request Your Data or Report a Privacy Concern

Team online

Live Chat

Open the chat window in your account lobby during business hours. Our team can answer privacy questions, help you download your data, or escalate concerns to our data protection officer within one business day.

Email Support

Send a request to our privacy team at [email protected]. Include your account ID and describe what information you need. We respond within 3 business days with your data export or clarification.

Account Settings

Log into your account, navigate to Settings > Privacy & Data, and download your full profile, deposit history, and activity log. Changes to your email or phone take effect immediately after verification.

HOW WE KEEP IT SAFE

Our Data Handling and Account Security Practices

Encrypted Deposits

Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end before they reach our payment processor.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to track your game and lobby activity.

Two-Factor Verification

Enable two-factor authentication in Account Settings to protect against unauthorised logins.

Data Retention and Deletion

We keep your data as long as your account is active.

Third-Party Access and Sharing

We share data with payment processors (DANA, OVO, GoPay, QRIS providers) and anti-fraud services only to process your deposit or…

Changes to This Policy

We update this policy when regulations change or we add new services.

Your Privacy Rights and Data Control

Yes. Log into your account, go to Settings > Privacy & Data, and click 'Download My Data'. Your full profile, deposit and withdrawal history, login logs, and game activity will be emailed to you within 24 hours. You can also contact our support team via live chat for immediate assistance.

Inactive or closed accounts are archived for 90 days, then permanently deleted — except payout records, which we keep for 7 years to meet financial compliance rules where local law permits. You can request early deletion of archived data by emailing [email protected] with your account ID.

No. Payment details are processed by our payment partners and never stored in full on our servers. We keep only a masked reference — like the last four digits — so future withdrawals can be linked to your account. Your full payment credentials remain with the payment provider.

Yes, where local law permits. Contact our data protection team at [email protected] or via live chat in your account. We'll review your request and confirm deletion timelines. Some data tied to payouts or fraud prevention may be retained for compliance — we'll explain any exceptions.

Reach our privacy officer via live chat, email [email protected], or use the Privacy & Data contact form in your Settings. We respond to complaints within 3 business days. If you believe your rights have been violated, we support escalation to local data protection authorities where local law permits.

We do not sell or share your personal data with third-party marketers, other gaming operators, or affiliate networks. We use your data only to run your account, process deposits and withdrawals, prevent fraud, and comply with regulations. You control all account communication settings in Preferences.

We link all devices to your account and flag unusual locations to protect against unauthorised access. If you log in from a new city or device, you may need to verify your identity. This is a security measure, not a data control — your core account information remains the same across all devices.

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